Except for the important interpretation, ProcureWiseAB will make a refund, resend, or accept the return for any of the following cases:

1. Orders Delayed.

Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from ProcureWiseAB warehouse. Following countries and shipping methods may be different:

1. For orders shipped to the USA, it will be counted 45 daysafter orders departed from ProcureWiseAB warehouse.
2. For Brazil, it is after 110 dayscounting from the date that order departed from ProcureWiseAB warehouse due to the strict customs clearance at Brazil.
3. For China Post Registered Air Mail and CJ liquid line to all counties, ProcureWiseAB will deal with your dispute for delayed orders after 100 dayscounting from the date that order departed from ProcureWiseAB warehouse.
4. For some special shipping methods, ProcureWiseAB cannot deal with your disputes. (See the following important interpretation)

Notes:

Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.

2. Orders not Received

ProcureWiseAB will not deal with the refund or resend if the tracking information shows the order is delivered.

1. If clients do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
2. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
   • Incorrect/insufficient address.
   • No such number.
   • Unknown recipient.
   • Refused.
   • Do not pick up in time.
   • No safe delivery location.
   • Uncleared customs.
   • Others.

Notes:

1. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, clients need to pick up the package by themselves. Otherwise, the product will be returned to the sender, our logistics company. During the return, ProcureWiseAB takes no responsibility if products have been lost.
2. If the logistics company provides return service to China, ProcureWiseAB will put the products in your private inventory and will not refund them when we receive the returned items.
3. ProcureWiseAB cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies.

3. Products Damaged

ProcureWiseAB offers a full refund or a replacement if packages arrived are badly damaged.

ProcureWiseAB offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).

Notes:

1. For fragile products, a refund is highly recommended.
2. For damaged packing boxes, ProcureWiseAB cannotoffer any refunds or other after-sale services due to the long-distant international delivery.
3. For ordinary products, clientsshall complain or open a dispute with us within 5 days after packages are delivered.
4. For electronic products, clientsshall complain or open a dispute to us within 10 days after packages are delivered.
5. For service products, ProcureWiseAB refunds you the cost of the product which is the price in China market. If you have ProcureWiseAB quality inspection service. Otherwise, ProcureWiseAB will not take any responsibility for them. (See the following important interpretation > Service products)

4. Incorrect or Missing Products.

ProcureWiseAB has a strict quality control process before products are dispatched. ProcureWiseAB will deal with incorrect or missing products as follows:

1. For incorrect products, ProcureWiseAB offers a full refund or replacement.
2. For products with wrong color, sizewhich doesn’t affect product function, etc., ProcureWiseAB offers a refund or resend if you provide a screenshot of your complaint including name, content and date.
3. For parts missing which doesn’t affect product function, ProcureWiseAB may refund partially or resend the missing part; for parts missing which affect product function, ProcureWiseAB will resend the product only.
4. For accessories, ProcureWiseAB will resend the accessories.

Notes:

For size problem, ProcureWiseAB will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement. Then, our dispute team will deal with your disputes quickly.

5. Orders Cancellation.

For orders cancellation, ProcureWiseAB offers a full refund before products are processed by warehouses.

1. After payment, POD orders cannot be canceled as it is customized.
2. After payment, private inventory orders cannot be canceled as it is special products and only available for you.
3. After payment, video and photo orders cannot be canceled as ProcureWiseAB has planned and prepared for you after payment.

Important Interpretation

1. Deadline of Opening Dispute

You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.

Notes:

1. For bulk purchase orders, the close date usually is around 30 days.
2. Dispute will be closed automatically if the order has been closed and you have not responded for seven consecutive days.

2. Force Majeure

ProcureWiseAB takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, ProcureWiseAB will notify you by Chat, Skype, Email, Line, WhatsApp etc.

3. Shipping Method Limits

Some shipping methods are not trackable when orders arrived at some Countries, States, or Cities. ProcureWiseAB lists those shipping methods in advance and will not accept any disputes when you choose those shipping methods to some countries, including:

PostNL, Turkey Post, Swiss Post, Electric PostNL to USA, UK, Canada, Australia, South Africa, Brazil, the overseas territories and overseas island areas；

Notes:

For DHL, CJPacket Fast Line, CJPacket JL Express, CJPacket Thailand, the remote addresses will be charged additional cost.

4. Destination Limits

Due to limited international transportation, ProcureWiseAB will not accept any disputes when your orders are shipped to the following countries:

Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Paraguay, Guatemala, Reunion, The Commonwealth of Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique, and French Guiana.

5. Return

Products can be returned to ProcureWise China warehouses only. But we do not suggest returning products to our warehouses, because the international shipping cost is high and it takes at least 3 months to arrive at ProcureWiseAB China Warehouse. Most of them will be lost during the return. Also, most of the returned products will be damaged on the way.

1. If you indeed want to return the products, please contact us.
2. Please return products within 10 days after receiving products.

6. Service Products

Service products apply to the following interpretation.

1. Any disputes arising from products damaged or shipping delayed, ProcureWiseAB may not refund the product cost.
2. Any disputes arising from bad quality, ProcureWiseAB may not accept as the supplier is not ProcureWiseAB.
3. For service products without quality checking inspection, ProcureWiseAB may not accept the disputes.

7. Unacceptable Disputes

ProcureWiseAB shall not accept any unreasonable disputes, including but not limited to:

1. The buyer does not like it.
2. The product description is not real.
3. Products smell unusual.
4. The buyer ordered the wrong items or SKU.
5. The shipping address was provided incorrectly.
6. Product difference was negotiated in advance.
7. Tracking information deleted by logistics companies or local post offices.

ProcureWiseAB always try to offer the best service. If you have any other questions, please feel free to contact us .