ProcureWiseAB.com is operated by Procurewise AB Team.
Gribbylunds Torg 4a, 18765 Täby, Stockholm, SWEDEN.
Tel: +46 769 316 276

Generally

ProcureWiseAB.com sells goods via the internet to private individuals and companies/organizations all over the world. To shop with us, you must be 18 years of age or older.

The products we sell has a user manual when the product so requires, either in physical or digital form. Usual guarantees are given on products where a guarantee is applicable and any guarantees are valid only for first-time buyers. More information can be found in each product’s manual.

Ordering

Ordering is done on our website, www.procurewiseab.com . If you have questions about how to order, you are welcome to call customer service on tel +46 769 316 276 or email info@procurewiseab.com Completed order means that you accept our terms of purchase and agree that name and address information is registered in our customer register. Purchase agreements are only made when we have confirmed the order by sending an order confirmation to the email address you specified. We reserve the right to correct orders if delivery is not possible for any reason, and if you have made several orders, we reserve the right to merge your orders and deliver them in one package.

Prices and product images

All prices are stated in our webpage. shipping cost will be added, depending on which shipping option you choose when ordering.

ProcureWiseAB.com reserves the right to make errors in price and product information or otherwise on the website. In the event of any errors, ProcureWiseAB.com reserves the right to correct this afterwards. We reserve the right to make price adjustments, final sales, stock differences, technical problems, changes in technical specifications and any typographical errors on our site or in our advertisements. We reserve the right to correct or cancel incorrect orders.

Personal information

In connection with your registration and / or order, you agree that we store and use your information in our business to complete and provide the service that you can expect from us. According to the Data Protection Regulation (GDPR), you have the right to receive the information we have registered on you. If you consider it to be incorrect or irrelevant, you can request correction or removal from our customer register. Feel free to contact our customer service and we will help you.

The information you provide about yourself is used by ProcurewiseAB and our partners for payment and delivery. We guarantee that no information about you will be sold or passed on to third parties. ProcureWiseAB.com uses information from the customer register for mailings about our products. You will receive our newsletter when you go through the checkout, you can also subscribe to our newsletter when you register as a customer. You can cancel your subscription at any time, either via the link in the newsletter or by contacting our customer service.

Read more about how we process your personal data in our Privacy Policy Page.

Copyright

All content on this website, such as text, graphics, logos, images, sound clips, digital downloads and other software, belongs to ProcureWiseAB.com or our suppliers and is protected by international copyright laws.

Shipping and delivery

At checkout, you can choose between different shipping methods. Read more about delivery in our delivery & returns page. We normally handle your order within 1 day (weekends, weekdays) from order until the item leaves our warehouse. When the product has left our warehouse, the delivery responsibility passes to the shipping companies who deliver your order within the set time for the chosen shipping method.

Payment

At the checkout, you can choose between the payment methods such as direct bank transfer, card payment and PayPal . We do not charge any fees for invoices or other payment methods.

Right of withdrawal and Return

If you regret the purchase and want to return the item, please visit our delivery-return page for more information. 

ProcureWiseAB.com must always be contacted before returning. When this has happened, we can send a return shipping note via e-mail. The customer is responsible for the return cost per package, and is responsible for the product until it has been handed over to the shipping company.

If you have questions regarding your return, you are always welcome to contact us by email: info@procurewiseab.com

We will need the following information:

• order number (can be found in your order confirmation and on the delivery note)
• your name and contact details
• number and name of the products desired to be returned

Complaint

NOTE! In the event of complaints, we want a picture of the product and the damage as well as a short description of the error in the email. Send the complaint to info@procurewiseab.com.

If you have received a defective or incorrectly shipped item, we ask you to contact our customer service immediately. Describe the error in as much detail as possible. If we can not solve the problem, you must of course complain about the product to get a new one. Complaints must be made in accordance with the instructions you receive from us.